Zendesk security breach affects Twitter, Tumblr, and Pinterest users - hensleyamosout

Customer service turned into customer disservice on Thursday, when a certificate breach at Zendesk spilled over to affect Twitter, Tumblr, and Pinterest users.

Zendesk, which supplies customer service software system for the trine companies, said on its blog that hackers downloaded the email addresses of users who contacted the three social networks for support help, on with the subject lines of said support emails. The companion claims that no new critical data has been accessed.

Zendesk discovered the breach earlier this workweek, then patched the vulnerability and closed off the hacker's access in short-term order. The company has more than 25,000 clients, but it same no separate Zendesk customers were affected by the transgress, which was apparently highly targeted.

Chirrup's confirmed financial backing account noted that it emailed a wee percentage of users who may have been affected by Zendesk's breach, and that no passwords were involved in the hack. In the electronic mail itself—which Reuters deputy social media editor program Lev Keys appropriately posted in a Twitpic—Twitter added it does not consider multitude need to take any action at this time, though the company also warned that any tangency info included in keep going emails may have been compromised.

In another email to users affected by the breach, Tumblr said some of the information obtained by the hackers is "innocuous", but urged users to be shady of unthought emails asking for their password. Pinterest also wise its users to use a strong password or change IT if they have a weak Florida key idiomatic expression.

Even though passwords were not hacked as part of this offend, Graham Cluley, a senior technology consultant at security solid Sophos, explained in a blog post this could have unpleasant ramifications: "For instance, the hackers who have stolen the email addresses could now slyness venomous emails to the email addresses of Chitter, Pinterest and Tumblr users and stress to trick them into clicking on grievous golf links or attachments."

For users WHO received a presentment emails from one of the three social networks, Cluley's advice is to "be very provident about emails you receive, and be cautious about opening night unsolicited netmail attachments or clicking on integrated links."